Privacy Policy
Last updated: 15 October 2024
PixelArena Gaming Club ("PixelArena", "we", "our", or "us"), located at 47, 2nd Floor, 5th Block, Koramangala, Bengaluru – 560095, Karnataka, India, is committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number submitted via contact forms or in-person registration.
- Usage Data: Pages visited, time spent, browser type, IP address, and device information collected automatically via cookies and analytics tools.
- Transaction Data: Session records, membership information, and payment confirmations (payment card data is processed by third-party payment processors and is not stored by us).
- Communication Data: Messages you send us via email or our contact form.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our services and website.
- Respond to your enquiries and customer support requests.
- Process membership applications and session bookings.
- Send service-related communications (e.g., booking confirmations).
- Analyse website traffic and improve user experience.
- Comply with legal obligations applicable under Indian law.
3. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance functionality and analyse traffic. Please refer to our Cookie Policy for detailed information. You may manage cookie preferences through your browser settings.
4. Sharing of Information
We do not sell or rent your personal data to third parties. We may share information with:
- Service Providers: Trusted third-party vendors who assist in operating our website and services (e.g., hosting, analytics, payment processing).
- Legal Authorities: When required by law, court order, or to protect the rights and safety of PixelArena and its users.
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Contact form submissions are retained for up to 24 months.
6. Data Security
We implement reasonable administrative and technical safeguards to protect your personal information from unauthorised access, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
7. Your Rights
Under applicable Indian data protection laws, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your personal data, subject to legal obligations.
- Withdraw consent where processing is based on consent.
To exercise any of these rights, please contact us at supp@pixelarena.com.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
9. Children's Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us personal data, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy periodically. The revised version will be posted on this page with an updated "Last updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: supp@pixelarena.com
- Phone: +91 80 4112 7890
- Address: 47, 2nd Floor, 5th Block, Koramangala, Bengaluru – 560095, Karnataka, India